Just a hunch, here... If you/they switch to the default theme, is everything OK? If a theme for v2.0.6 isn't entirely compatible with v2.0.9, it could cause that error.
I'd be surprised if it IS that. But, it might be worth checking...
Re: Unable to load "main" template error
I'd be surprised if it IS that. But, it might be worth checking...
Re: Unable to load "main" template error
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