The only helpdesk on the market for SMF does not offer most of the features you want, and I'm not sure you want a helpdesk for what's described. So vague, hard to tell.
As for SMF wikis, the only ones there were... were abandoned last I heard
Re: [FREE] SMF Wiki and SMF Help Desk
As for SMF wikis, the only ones there were... were abandoned last I heard
Re: [FREE] SMF Wiki and SMF Help Desk
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