Hmm then SimpleDesk *could* really be the thing you are looking for to me.
If people create a ticket and send it to you and then you will have to approve it, would it be fine? I could actually help you to set up all of that but guiding all the way through it would take a lot of posts...
Generally you could just add a SimpleDesk department and then assign roles to it. As you said that people being able to access it will not be based on posts it should be working fine, you just need a bit of custom edits to it. If you want you can send me a PM and I can try to do that for you, I wouldn't even need an admin account, you would be creating a membergroup for me and assign me as admin for SimpleDesk only
I wouldn't be able to see anything but SimpleDesk stuff. If you want to go that way I would be glad to help you because explaining all the details of it would be very hard, it took me a week or so to figure out how that mod really works.
Ah and whether you can trust me or not it's up to you but I can link you this topic that talks for me http://ift.tt/1xdozcv
Anyway the "shorter" version would be to create a new department and 2 roles for it, the first one for the people that will be doing approvals, and the second for the users you want to be able to submit tickets (not postcount membergroups), then from SimpleDesk you could actually make the tickets public and creating topics for them or keeping them private as you wish.
You will also need to create some custom fields for the tickets (easy step, just select "select from radio buttons" in "Field Type") so that's why I was saying that if you can do it on your own it's fine but I think it would be faraway faster if I did that as I use it everyday
P.s. I might be absent today (01/07/2014) local time (GMT+1). So no worries if I reply later.
If people create a ticket and send it to you and then you will have to approve it, would it be fine? I could actually help you to set up all of that but guiding all the way through it would take a lot of posts...
Generally you could just add a SimpleDesk department and then assign roles to it. As you said that people being able to access it will not be based on posts it should be working fine, you just need a bit of custom edits to it. If you want you can send me a PM and I can try to do that for you, I wouldn't even need an admin account, you would be creating a membergroup for me and assign me as admin for SimpleDesk only
I wouldn't be able to see anything but SimpleDesk stuff. If you want to go that way I would be glad to help you because explaining all the details of it would be very hard, it took me a week or so to figure out how that mod really works.Ah and whether you can trust me or not it's up to you but I can link you this topic that talks for me http://ift.tt/1xdozcv
Anyway the "shorter" version would be to create a new department and 2 roles for it, the first one for the people that will be doing approvals, and the second for the users you want to be able to submit tickets (not postcount membergroups), then from SimpleDesk you could actually make the tickets public and creating topics for them or keeping them private as you wish.
You will also need to create some custom fields for the tickets (easy step, just select "select from radio buttons" in "Field Type") so that's why I was saying that if you can do it on your own it's fine but I think it would be faraway faster if I did that as I use it everyday
P.s. I might be absent today (01/07/2014) local time (GMT+1). So no worries if I reply later.
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